TEZA Customer Care Policy

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We offer shipping services within:

        • Ventura County
        • Los Angeles County
        • Orange County
        • San Diego County
    • All orders are processed within 2-3 business days.
    • Orders are placed in the shipping queue after the final payment is received.
    • Deliveries are scheduled using your preferred shipping service at the time of scheduling.
    • Delivery dates cannot be guaranteed. Please allow for transit time after your order has been placed.

    Teza Doors strives to meet your needs as promptly as possible. Local deliveries typically take 1-2 days for shipping. You will receive an order tracking number when shipping is initiated. Delivery may take 5 to 10 days, depending on your location.

  • Custom orders may take longer than our standard shipping times.
  • An estimated delivery time will be provided when a quote is issued.
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30-Day Return Policy
We offer a 30-day return policy on all non-custom orders.
If you are not satisfied with your purchase, you may return the item within 30 days from the date of delivery.

Non-Refundable Custom Orders
Custom orders are non-refundable.
Custom orders include any items specifically made or modified according to your specifications.

Return Authorization
To initiate a return, please contact our customer service within 30 days of the delivery date to obtain a Return Authorization.

Condition of Returned Items
All returned items must be in their original condition, unused, and with all original packaging and tags intact.

Shipping Costs for Returns
The customer is responsible for the cost of sending and returning the item(s) for a refund or exchange.

Inspection of Returns
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.

Refund Processing
Refunds will be processed within two weeks from the date of receiving the returned item.

  • A 15% restocking fee applies to all orders returned after 7 days.
  • No refund will be made until the items have safely arrived at our manufacturer's facility.
  • Shipping charges are non-refundable, except in cases of damaged or defective merchandise.
  • If a door is installed before return, the customer is responsible for the frame charges.
  • Staining or any modifications to the door void the ability to return.
  • Any damages or missing parts identified upon return will be assessed and deducted from your refund.
  • Shipment refusals are treated as standard returns, and this policy applies.
  • Refunds for returned orders are issued by check, with a processing time of 5-7 business days.
  • We are not responsible for any damaged or missing items reported after the 5th day from the delivery date.
  • Please inspect your order upon delivery and report any issues within this timeframe.
  • Any reports received after the 5th day will be deemed as the order being complete and in good condition.
  • A credit charge of 3.5% will be applied to the total invoice amount for all credit card payments.
  • This credit charge is non-refundable and is subject to change without prior notice.
  • By accepting and processing payment, you acknowledge that all details on the invoice—including billing and shipping information, item description, quantity, and pricing—are correct.
  • It is your responsibility to review and verify the accuracy of the invoice details before making the payment.
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This limited warranty is effective for aluminum products manufactured by Teza.

  • 20-Year Limited Warranty on profiles and frames
  • 5-Year Limited Warranty on glass
  • 2-Year, One-Time Replacement on hardware

Please note that any modifications made to purchased items, such as changing the color, replacing hardware without approval from Teza Doors & Windows, or adding components to doors or windows without our approval, will void the warranty.

  • This warranty extends only to the original user and is non-transferable.
  • No distributor, dealer, or representative has the authority to change or modify this warranty.
  • Installation is the sole responsibility of the distributor, user, contractor, or their representative.
  • The warranty is void if the product is manipulated or changed in any way other than as received or as stated on the invoice.

Reporting Defects

  • All defects must be reported within five (5) days of product delivery.
  • After the 5 days, Teza offers a one-time replacement of defective hardware at no cost (shipping is the customer's responsibility).

Hardware Replacement

  • Defective hardware must be returned within 14 days of receiving the replacement.
  • You may be asked to provide a payment card number when initiating a warranty-based return.
  • Failure to return the defective hardware may result in charges to your card.

Inspection Prior to Installation

  • It is your responsibility to inspect products for consistency with the order before removing or damaging existing doors.
  • If products do not meet order specifications, do not install them. Contact Teza Doors for correction.
  • The warranty does not cover:

    1. Improper Installation

      • Including lack of sill pan, structural issues, improper sizing of header, or movement/sagging of framing.
    2. Environmental Damage

      • Damage due to misuse, abuse, accidents, corrosive fumes, natural disasters, or acts of nature.
    3. Unauthorized Repairs

      • Attempts by persons other than authorized Teza Doors representatives to repair products.
    4. Normal Wear and Tear

      • Changes in hardware finishes, tarnishing of brass, or normal deterioration.
    5. Glass and Screen Limitations

      • Scratches or defects not reported at delivery.
      • Protective film left on glass or frame beyond two weeks.
      • Damage due to environmental conditions, misuse, or improper assembly.

Maintenance Requirements

  • Clean all surfaces monthly with mild detergent and water.
  • Prevent sand, dirt, and debris from building up on surfaces and tracks.
  • Repair any breaches in exterior paint immediately.

Hardware Warranty in Saltwater Areas

  • Hardware and finishes are not warranted in seacoast or saltwater environments.
  • Custom color aluminum paint finishes in these environments are warranted for one year.

Claims Process in Saltwater Environments

  • Claims must be made within 30 days of the appearance of a defect.
  • Contact the dealer or representative from whom the product was purchased.
  • Dealers should submit claims in writing, including the Teza Doors invoice number, before any repair work begins.
  • Email: Claims@tezadoors.com
  • Provide detailed information: date and location of purchase, nature of the problem, and contact details.
  • Teza Doors reserves at least 30 days to inspect the product.
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If you find any discrepancies in your delivered order, please contact us immediately at the time of delivery.

  • We have procedures in place for shipping claims if your request is verified.
  • If the product delivered is defective, damaged, or incorrect, contact us promptly so we can review your order details and arrange for a replacement if the fault lies on our end.

Contact Information:

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Preparedness of Job Site
If, upon arrival at the job site, the installation crew deems the opening is not prepared correctly and cannot perform the installation, an additional installation fee will be imposed once the opening is corrected.

Additional Service Fees
Upon completion of door installation, any additional service required by Teza Doors due to other contractors' work after installation will incur an additional service fee based on distance and services rendered.

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  • Use of any payment method other than check or cash will result in the loss of the 3.5% discount currently offered.
  • A credit charge of 3.5% will be applied to the total invoice amount for all credit card payments.
  • This charge is non-refundable and subject to change without prior notice.
  • Price quotes are valid for 30 days.
  • Checks should be made payable to Teza Doors only.
  • Customers agree to pay in full for all materials ordered.
  • There are no returns or refunds without prior permission.
  • Customers are responsible for the removal and replacement of alarms and door and window coverings.
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  • Custom order doors begin production immediately upon order and are built to your specifications.
  • Custom orders have an estimated lead time of 12-16 weeks from the point of purchase, which may vary depending on the complexity.
  • Custom orders cannot be canceled, changed, returned, or refunded at any time.
  • All custom orders are non-refundable and cannot be canceled once the production process has started.
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TEZA DOORS AND WINDOWS PRIVACY POLICY

Effective Date: 12/16/24

At Teza Doors and Windows, we are committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website www.tezadoors.com or engage with us through our products and services. By using our website, you agree to the terms outlined in this Privacy Policy.

Teza Doors and Windows
4943 Telegraph Rd.
Los angeles, CA 90022
(323) 968-1220

We collect the following types of personal data from visitors and customers:
• Personal Identification Information: This includes your name, email address, phone number, and billing/shipping address.
Payment Information: If you make a purchase through our website, we collect necessary payment details (e.g., credit card information), but payment data is securely processed by third-party payment processors and is not stored on our systems.
Usage Data: This includes information about how you interact with our website (e.g., pages visited, time spent, links clicked), which is collected using cookies and similar technologies.
• Customer Support Information: If you contact us, we may collect data regarding your inquiries or issues to improve our service.

  • We process your personal data for the following purposes:
    To fulfill orders and provide services: We process your personal information to complete transactions, deliver products, and provide customer support.
    • To communicate with you: We may use your contact information to send order updates, promotions, newsletters, and other marketing communications (only if you have optedin).
    • To improve our services: We use usage data to analyze trends, enhance user experience, and improve the performance of our website.
    • To comply with legal obligations: We may need to process personal data to comply with legal requirements, including tax and accounting laws

We process your personal data under the following lawful bases:
• Consent: We obtain your consent when collecting your personal data, particularly for marketing communications or when you opt-in to our services.
• Contractual Necessity: We process your data as necessary to perform contracts with you, such as processing orders or providing customer support.
• Legal Obligation: We process your personal data to comply with legal obligations (e.g.,tax or record-keeping requirements).
• Legitimate Interests: We may process your data to improve our website’s functionality, user experience, and customer service, based on our legitimate business interests.

  • We do not sell, trade, or rent your personal data. However, we may share your information with trusted third parties who help us operate our business, such as:
    • Payment Processors: To process payments for orders made through our website.
    • Shipping Partners: To deliver your products.
    • Marketing Service Providers: If you have consented to receive marketing communications, we may share your information with third-party marketing providers.
    • Legal Authorities: If required by law, we may share personal data to comply with legal obligations, prevent fraud, or respond to lawful requests from government authorities.

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption technologies and secure servers. However, please be aware that no method of transmission over the internet is 100% secure.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct or update any incorrect or incomplete data.
• Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal limitations.
• Right to Restrict Processing: You can request the restriction of processing of your data under certain circumstances.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If you have provided consent for marketing or other purposes, you can withdraw it at any time by contacting us at [Insert Contact Email].

To exercise any of these rights, please contact us at:
Email: tezaproducts@gmail.com
Phone: (323) 968-1220

We use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are placed on your device to help us improve your experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. For example, order information may be retained for accounting purposes or to resolve disputes.

We may transfer your personal data to third-party service providers or partners located outside of the European Economic Area (EEA). If we do so, we ensure that appropriate safeguards are in place to protect your data in compliance with GDPR, such as Standard Contractual Clauses or other legal mechanisms.

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.

You may opt-out of emails and messages sent from Teza Doors and Windows at any time by emailing info@tezadoors.com or calling at (323) 968-1220. No further emails or messages will be sent once opt-out is requested.

If you have any questions or concerns about this Privacy Policy or your personal data, please
contact us at:
Email: tezaproducts@gmail.com
Phone: (323) 968-1220
Address: 4943 Telegraph Rd, Los Angeles, CA 90022

Contact Us

If you have any questions or concerns about our Privacy Policy, your personal data, or to obtain a Return Authorization, please contact us at:

  • Teza Doors and Windows
    Phone: (818) 818-6001
    Email: sales@tezadoors.com
    Address: 4943 Telegraph Road, Los Angeles, CA 90022

Please note that Teza Doors will not assume transportation charges for any products returned by any transportation agency or company for products purchased through Teza Doors.

Thank you for trusting Teza Doors & Windows with your personal information.