Contact the local dealer you have made a purchase with and they will assist you.

All orders are processed within 2-3 days. Orders are placed in queue for shipping after the final payment is received. Deliveries are scheduled for shipment by preferred shipping service at the time of scheduling. Delivery dates cannot be guaranteed. Please allow for transit time after your order has been placed. Teza Doors strives to comply with your needs as soon as we possibly can. Local deliveries take about one to two days for shipping. You are provided the order tracking number at

Custom orders could take longer than our standard shipping. You will be provided with an estimated time of delivery when a quote is issued. The waiting period is approximately 10-16 weeks.

Yes we ship to all 50 States.

Yes we charge for shipping, cost of shipping depends on location the item will be shipped to.

No because all clients review and confirm invoice before placing the order. Unless the mistake was made by our company and on the invoice it is correct, then yes.

THE FOLLOWING WILL APPLY WITH EVERY RETURN OR CANCELLATION AFTER AN ORDER SHIPPED: We offer a 30-day return policy on all non-custom orders. If you are not satisfied with your purchase, you may return the item within 30 days from the date of delivery. Please note that custom orders are non-refundable. Custom orders include any items that are specifically made or modified according to your specifications. To initiate a return, please contact our customer service within 30 days of the delivery date to obtain a return authorization. All returned items must be in their original condition, unused, and with all original packaging and tags intact. The customer is responsible for the cost of sending and returning the item(s) for a refund or exchange. It is recommended to use a reliable shipping method with tracking and insurance for the return shipment

Products may be returned within seven days from received shipment date.

Your product comes with warranty on date of purchase.

Yes, Teza offers a one-time replacement at no cost .

This limited warranty is effective for aluminum products manufactured by Teza.

Teza manufactures product which conforms to the specifications provided by distributors to be installed and used by the original end users in residential or commercial applications. Subject to the restrictions and provisions provided herein. Products are warranted to be free of defects that would render said Products unserviceable or unfit for ordinary,

You need to provide your invoice/purchase order number and Teza will determine if your warranty is still active.

Your warranty covers you for 5 years from date of purchase and 2 years for all hardware.

Yes, you can email claims@tezadoors.com for all replacement products. Please include your invoice/purchase order number, a brief description, and a photo.

Yes, We have installation videos on our YouTube channel @Tezadoors .

The old must be removed already when the installers arrive. You have to make sure the rough opening has the right measurements for the doors you purchased. (rough opening should be 1/2″ bigger horozontally and 1/4″ bigger vertically on each size). Level out the four sides of the opening the top, the two sides, and the bottom(if necessary, use self-level concrete). We cannot install if the opening is not leveled correctly

Yes, We can scheduled a zoom call for an inspection. In person inspections are 20 miles radius from our office there is a convenience fee of $250 for every ten units measured. If you decided to do business with us, We will waive the fee.

Yes, We can schedule a date and time and send our team assist you. We do charge a convenience fee for replacement services.

Our 85 series , 90 series, and 95 series products offer blinds between the glass. Any product that has no grid and single lite products.

All hardware is provided when purchasing our products.

Low-E glass, short for Low-Emissivity or Low-Emittance, contains a microscopic coating that makes a window more thermally efficient.

Yes, you can customize your door to your liking.